Customer Service Manager

Company Description

LIRA IMPORT LIMITED has been the top destination for authentic beauty brands in Bangladesh since 2015. The company provides a wide range of high-quality, imported beauty products at competitive prices. Customers can access products conveniently through online platforms and physical showrooms. LIRA IMPORT LIMITED is dedicated to ensuring a trusted shopping experience for its customers.

Role Description

This is a full-time on-site role for a Customer Service Manager, located in Gulshan. The Customer Service Manager will oversee the daily operations of online customer service, ensuring customer satisfaction, managing a team of support representatives, and solving customer queries and concerns. The role involves analyzing service metrics, improving processes, and maintaining positive customer relationships while driving company service standards.

Qualifications

• Proven expertise in Customer Service Management and Customer Support
• Strong focus on Customer Satisfaction and building lasting client relationships
• Exceptional Communication and interpersonal skills
• Developed Analytical Skills to assess customer service performance and improve processes
• Leadership and team management experience to guide and support the customer service team
• Problem-solving skills with the ability to manage conflicts effectively
• Bachelor’s degree in Business, Communications, or a related field is preferred
• Experience in the retail or beauty industry is a plus